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DATA & CONTEXT

Business context, with boundaries.

Useful answers depend on the information a workflow is allowed to use.

EXPLAINER

Treat access as part of the answer

An enterprise knowledge experience should respect the reader’s permissions when selecting information and presenting an answer. Map the source owner, freshness target, retention boundary and intended audience. Test whether a changed or revoked permission affects retrieval as expected.

Keep evidence attached

Grounding connects a response with supplied information; it does not guarantee that the response is correct. Review whether the cited evidence actually supports the output, whether conflicting documents are handled and whether the workflow can say that evidence is insufficient.

Separate connectivity from permission

A connector being available does not establish contractual rights, data quality or suitability for a particular use. Maintain a source inventory and evidence of access approval. Start with non-sensitive examples and test failure paths before introducing consequential information.

PUT IT TO WORK

Make the boundary inspectable.